conta suspensa devido a disputa

Olá. Houve um erro de pagamento e abertura de uma disputa errada. Podemos alterar a forma de pagamento? Precisamos dos formulários urgentes. Obrigado.

Hi Luciano,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it seems a dispute was filed that is why your account is suspended. Unfortunately, the only way to activate your account is by withdrawing or canceling the bank dispute. Otherwise, we will need to wait for the dispute investigation to finish, which could take weeks or months.

You will need to contact the bank to withdraw the dispute and share a proof to us.

Reach out to us if you have any questions.