O formulário retorna um erro "Over Quota" quando acessado

  • wazzalsky
    Perguntado em 10 de setembro de 2024 às 05:49

    Bom dia, esta aparecendo que eu atingi minha cota máxima de armazenamento de envios, NO entanto , apaguei mais de 1000 formulários e ainda consta a mensagem

    Jotform Thread 18839311 Screenshot
  • Mary Jotform Support
    Respondido em 10 de setembro de 2024 às 06:35

    Hi Alexandre,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, It seems that your account subscription expired, and you are now on the starter plan. Please note that for the starter plan, you are only allowed up to 100 submissions each month. Currently, your submission is 675 which is over the limit. Also, your total submission storage is 5054 out of your 500 limit. You will still need to delete more submissions to free your submission storage. As for your submission limit, you can either upgrade your account to receive more submissions, or wait until next month for your limit to reset. Please refer to our guide on Understanding Your Account Usage and Limits.

    Let us know if you have any other questions.


  • wazzalsky
    Respondido em 10 de setembro de 2024 às 15:21

    Ah ok! Troquei de cartao! Por isso expirou. Ja renovei. Acho que resolve certo?


    mas tenho outro problema agora. Quando fui limpar meus formularios acabei apagando uns que nao deveria. Consigo recuperar? Esvaziei da lixeira!

  • Christian Jotform Support
    Respondido em 10 de setembro de 2024 às 15:44

    Hi Alexandre,

    Your forms are now accessible again without the Over Quota error. I answered your other question on a new thread. You can go ahead and check that out here.

    Let us know if you have any other questions.