Adicionei um produto ao formulário, mas ele não apareceu quando o formulário foi publicado.

  • Jucielly Bassi
    Perguntado em 7 de setembro de 2024 às 07:23

    Boa tarde!

    Inseri um novo produto no formulário, e quando preenchemos a venda dele, ele não aparece nos pedidos.

  • Shirized Jotform Support
    Respondido em 7 de setembro de 2024 às 09:30

    Hi Jucielly,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, if you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. In addition, if you can share the link to your form, I can check it out and see what’s going on. 

    Once we hear back from you, we'll be able to move forward with a solution.