O formulário do cartão não funciona quando incorporado usando o código-fonte

Olá, tudo bem?

Estamos enfrentando dificuldades na implementação dos formulários da Jotform que repassem dados ao Google Tag Manager. No passado nos recomendam usar o formulário em iframe por segurança, mas não estamos conseguindo fazer funcionar dessa forma.

Ao analisar o documento de vocês (https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/), notei que sugerem colocar o código no “Código-fonte”. No entanto, quando implemento dessa maneira, tenho problemas de design (o botão não carrega as configurações de cor) e de funcionalidade (o botão para ir para a próxima pergunta também não funciona.)

Podem nos ajuda?

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PS: Pagina com o formulario embedado com iframe
https://conteudo.vcx.solutions/diagnostico-gestao-de-telecom-e-ti

PSS: Aqui como fica embedado com “Código-fonte”

Hi marketing_marketing390,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in {Language} , let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

Now, coming back to the issue, I checked your website, and the form embedded looks exactly like the actual form in terms of design/layout. The buttons also works as expected. Check this out:

Can you confirm if you're still having problem with the embedded form? Have you tried now setting up GA4 to track form submissions?

Reach out to us again if you need any more help.

Lorenz, que pagina você acessou?

essa está com iframe, mas não conseguimos instalar as conversões otimizadas nesse modelo (se tiver como aceito dicas)
https://conteudo.vcx.solutions/diagnostico-gestao-de-telecom-e-ti

Nesse outro endereço que acabei de publicar está como Código-fonte. Aqui aparece os erros mencionados
https://vcx186.ac-page.com/teste-diagnostico?test=true

Hi marketing_marketing390,

I checked your test website, where the source code is embedded, and I'm also getting the issue. The button color, and the button itself is not functioning at all. Jotform's script maybe conflicting with other library script that your website is using.

Could you try adding the 'noConflict' function of JQuery, and see if it'll help fix the issue. Below is the sample code:

<script>

$.noConflict();

// Code that uses other library's $ can follow here.

</script>

You can also check out this thread, to see how and where to add the code.

Give it a try and let us know how it goes.

Não consegui com esse código.

Com essa integração https://www.jotform.com/integrations/google-analytics eu conseguiria trazer os dados ao meu google integrando ele com iframe? consegue me explicar essa integração?

Percebi que essa integração faz a integração pelo Analitics Universal que foi descontinuado Vocês não tem uma do G4?

Hi marketing_marketing390,

I checked the form and I can see that the form is in the Classic layout. Please note that Card layout forms do not have the Source code option. You will need to use the Classic layout forms to be able to get the source code of the form. It is not possible to track the submission using GA4 without the use of the Full Source Code of the form. I copied the source code of your form and tested it to see if I could replicate the issue, and I ran into the same issue:

I created a ticket about it and escalated this to our Developer team. As soon as we have an update, we’ll let you know.

We appreciate your patience and understanding while we investigate this further.

Ok, fico aguardando

Obrigado

Olá, tivemos algum andamento na questão?

Hi marketing_marketing390,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding, we appreciate it.

ok estamos aguardando

Hi marketing_marketing390,

Unfortunately, we didn't hear back from our developers yet. However, I am going to send them a message to see if there are any updates. As soon as we hear back from them, we will let you know.

We appreciate your patience and understanding while we investigate this further.

Ok estou no aguardo