Respostas de formulario estão indo para um email de um antigo colaborador mais já havia retirado

  • mktescolakingdom
    Perguntado em 21 de agosto de 2024 às 08:17

    Bom dia, os emails de um dos nossos formularios estão sendo enviados para Contato@brunoneiva.com.br que não faz mais parte do nosso time, ja procurei onde retira-lo e nao encontrei.

  • Richie Jotform Support
    Respondido em 21 de agosto de 2024 às 10:36

    Hi mktescolakingdom,

    Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, to clarify, you would like to send the notification emails to the new email address? I checked one of your form and it seems you have updated already the email recipients. To view the email recipients, let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Click on Emails on the left side of the screen.
    3. Hover over the notification email and  click on Pencil Icon.
      Respostas de formulario estão indo para um email de um antigo colaborador mais já havia retirado Image 1 Screenshot 30
    4. In Email, click on Recipients tab.
    5. Under Recipient Email change it to your email address.
    6. Then click on Save.
      Respostas de formulario estão indo para um email de um antigo colaborador mais já havia retirado Image 2 Screenshot 41

    You can also check out this guide on how to change the email recipients.

    Give it a try and let us know if this works for you.