Alguns envios não são enviados para o Google Planilhas

  • devolutivadenotificacaohgf
    Perguntado em 16 de agosto de 2024 às 08:59

    Observei que algumas respostas que chegam no formulário não estão chegando na planilha no qual foi vinculada. Está aparecendo uma linha verde como mostra na imagem em anexo. Gostaria de saber o que está acontecendo e se existe algum limite de resposta diária, semanal.

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  • Shirized Jotform Support
    Respondido em 16 de agosto de 2024 às 09:10

    Hi devolutivadenotificacaohgf,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, this usually happens when there are integration issues. Keep in mind that changing or editing the integrated sheet may cause the integration to break. In most cases, disconnecting and reconnecting the Google Sheets interface will fix the problem if you are missing data from it. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

    2. In the Settings menu, click on the Integrations option on the left side of the screen.

    3. Select the Google Sheets integration.

    4. Then, click on Remove Integration and then Yes, Remove!

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    5. Now, let's connect the Google Sheets Integration again:

    6. In Form Builder, circle back to Settings at the top of the page.

    7. In the Settings menu, click on the Integrations option and Google Sheets integration again.

    8. Now, select and connect your Google account.

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    9. Select an option, and then choose your form fields.

    10. Click on Save, and that's it, you're done.

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    This will send all your submissions to the existing sheet. After reintegrating the form, you can submit a test input to determine whether the problem has been resolved.

    We also have a guide about Google Sheets integration that you can check out.

    Keep us updated and let us know if you need any more help.