Conta suspensa

  • marcelobrusco
    Perguntado em 9 de agosto de 2024 às 20:30

    Boa noite,

    hoje estava criando um novo formulário e do nada minha conta foi bloqueada, eu já tinha 24 formulários de clientes.

    Como fazer para conseguir desbloquear essa conta.


    marcelo brusco cordeiro

    CPF 09509205842

    Jotform Thread 17795251 Screenshot
  • Carrissa_M
    Respondido em 9 de agosto de 2024 às 21:25

    Hi marcelobrusco,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named FORMULÁRIO DE CADASTRO SIMAF e Aut. Terra that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    I did check your form, and it looks like the tagging was a false positive, so I reactivated your account and whitelisted the form. You should be able to log in now.

    Reach out again if you need any other help.

  • marcelobrusco
    Respondido em 10 de agosto de 2024 às 12:05
    OK,
    agora deu certo
    obrigado
    BRUSCO Marcelo
    Enviado via Notbook
    14-9-9607-0704
    ________________________________
    De: Jotform <noreply>
    Enviado: sexta-feira, 9 de agosto de 2024 23:25
    Para: marcelobrusco@hotmail.com <marcelobrusco>
    Assunto: Re: conta bloqueada
    [Jotform] <https:>
    [Autoresponder]
    Theres a new response on your question:
    conta bloqueada
    Hi marcelobrusco,
    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
    Now, coming back to your question, your account was suspended because youve got a form named FORMULIO DE CADASTRO SIMAF e Aut. Terra that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use<https: />.
    I did check your form, and it looks like the tagging was a false positive, so I reactivated your account and whitelisted the form. You should be able to log in now.
    Reach out again if you need any other help.
    [Autoresponder]
    Answered by
    Carrissa
    View this thread<https:>
    [Jotform Team]
    4 Embarcadero Center, Suite 780, San Francisco CA 94111
    24/7 Support<https:>
    Unsubscribe Thread<https:>
    </https:></https:></https:></https:></marcelobrusco></noreply>...