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Carvalho_LucasPerguntado em 8 de agosto de 2024 às 18:42
O jotform não libera pra eu preencher novos formulários mesmo tendo excluído os antigos.
Segue anexo a comprovação de que com apenas 8 formulários preenchidos aparece como "atingindo limite de espaço para upload". -
Gian Jotform SupportRespondido em 8 de agosto de 2024 às 18:56
Hi Carvalho_Lucas,
Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked your account and I see that your usage is already within the limit but the account is still in over-limit status. So, I refreshed your account and see that it is inactive. Your form is also active. Here's a screenshot showing one of your forms showing active:
Please reload your account and it should work now.