Cancelamento e estorno

Boa tarde!

Gostaria de estar solicitando o cancelamento do meu plano, não nos adaptamos ao sistema, e gostaria de cancelar e solicitar o estorno da fatura paga na data de hoje 02/08/2024.

Hi jzomignani,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

To request for a refund, kindly fill out this form, once your request has been reviewed, you will receive an email of the status of your refund request.

Let us know if you need any more help.