Autoresponder: How to receive all copy of responses by email

  • AnaLuizaRems
    Perguntado em 30 de julho de 2024 às 09:35

    Hi!


    Please, I would like that, when a person finishes to fill a form, receive a copy of all of her answers by e-mail. But, as it is now, she will receive only a few answers (not all of it). Hou can I fix it, please?


    This is my form: https://form.jotform.com/241774995756679


    Kind regards,


    Ana Luiza

  • Lorevie Jotform Support
    Respondido em 30 de julho de 2024 às 11:38

    Hi Ana,

    Thanks for reaching out to Jotform Support. I'll need some time to look into this. I'll get back to you shortly.

    We appreciate your patience and understanding.

  • Lorevie Jotform Support
    Respondido em 30 de julho de 2024 às 12:18

    Hi Ana,

    I've cloned and tested your form, and was able to replicate the issue. After investigating, it appears that not all fields are added to the "Email Content" of your Autoresponder. Check out my screencast below:

    Autoresponder: How to receive all copy of responses by email Image 1 Screenshot 90
    As you can see from the screencast above, only few fields are in the email content. The easiest way to fix this is by deleting the current Autoresponder and adding it back. All fields will automatically be added in the email content. Let me walk you through this:

    1. In the Form Builder, click on Settings on the orange navigation bar at the top of the page.
    2. Select Emails from the left side window, and click on the Trash Can icon of the Autoresponder.Autoresponder: How to receive all copy of responses by email Image 2 Screenshot 101
    3. From the Confirmation message that will pop up, click on the Delete button.Autoresponder: How to receive all copy of responses by email Image 3 Screenshot 112
    4. Click on Add Email at the top of the page.Autoresponder: How to receive all copy of responses by email Image 4 Screenshot 123
    5. Select Autoresponder Email.Autoresponder: How to receive all copy of responses by email Image 5 Screenshot 134
    6. Click on the Save button at the bottom of the page.Autoresponder: How to receive all copy of responses by email Image 6 Screenshot 145

    Here's the result in the email content:

    Autoresponder: How to receive all copy of responses by email Image 7 Screenshot 156 Here's the result from the Autoresponder email that I have received:

    Autoresponder: How to receive all copy of responses by email Image 8 Screenshot 167 Give it a try and let us know how it goes.

  • AnaLuizaRems
    Respondido em 30 de julho de 2024 às 13:01

    It worked! Thank you so much, you guys are great :)