Conta Suspensa

  • Carlos Rici
    Perguntado em 24 de julho de 2024 às 07:54

    Bom dia,

    Ao acessar minha conta está dando como suspensa, poderiam reativa-lá

    Jotform Thread 17215741 Screenshot
  • Carrissa Jotform Support
    Respondido em 24 de julho de 2024 às 08:40

    Hi Carlos, 

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named FAA that’s breaking our Terms of Use by collecting login credentials.

    Conta Suspensa Image 1 Screenshot 20If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

    Once we hear back from you, we'll be able to move forward with this.



  • Carlos Rici
    Respondido em 24 de julho de 2024 às 11:09

    Entendi o motivo, mas esses campos não são para coletar credenciais de login, mas para reativar minha conta, podem excluí-los, criarei novamente utilizando outros termos.

    obrigado

  • Christopher Jotform Support
    Respondido em 24 de julho de 2024 às 11:46

    Hi Carlos, 

    I have deleted the offending field and reactivated your account.

    Let us know if there’s anything else we can help you with.

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