Nosso formulário informa que atingimos o limite de envios

Boa tarde!

Esto com problemas ao realizar preenchimentos, indica que excedemos o limite máximo, porém depois disso eu já excluí vários preenchimentos e mesmo assim não está liberando o preenchimento de novos formulários. Conseguem me ajudar?

Hi SamuelPereira,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your forms and all are accessible, and none of the account limits appear to have been reached. Can you share a screenshot of the page or error you're referring to? It'll also help if you can share the URL of the form with error. Let me show you how to locate the form's URL:

1. Go to the Settings tab of the Form Builder.
2. Click on the Copy Link button.
3. Share the copied link with us.

Once we have a better idea of the issue, we can move forward with the solution.

Voltou ao normal! Obrigada