Not receiving any emails

Boa tarde

Não estamos recebendo as respontas dos clientes, precisamos de ajuda urgente.

O cliente consegue receber o email mais nós não, já colocamos vários emails diferente e não chega.

preciso de ajuda urgente

Att. Deyvson Silva

5581.9.8649-3068

Hello grupopharmapele,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

I checked your account's Email Logs and see that your test email is properly sent from our end. Take a look at the screenshot below:

You can also check your account mail logs to see if the email has been sent from your account. Let me show you how to do that:

1. On your My Forms page, hover your mouse over your Avatar and click on Settings.

1. In the list that pops up, scroll down and click on History.
2. In the All Actions dropdown menu, scroll down to the bottom and click on Emails.
3. Click on the New Window icon on the left side of the Form ID to open the email of the related submission.

Can you please check your spam folder as well? Our emails land there sometimes. You can also add noreply@jotform.com to your safe sender list to ensure emails are delivered. Also, if you can whitelist Jotform domains and IPs, you can find our list here. Lastly, you can also set up SMTP for your form or use a custom email address for your notification and confirmation emails to minimize issues in sending and receiving emails. We also have guides on How to View Your Form Email Logs and Why Am I Not Receiving Email Notifications that you can check out.

After we hear back from you, we’ll have a better idea of what’s going on and how to help