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RMoperacionalPerguntado em 19 de julho de 2024 às 15:20
Boa Tarde, gostaria de recuperar submissoes que exlcui sem querer num formulario que tambem foi excluido, poderia me ajudar a recuperar por gentileza? pois haviam anexos la que estamos precisando.
Grata
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Marehlene_BRespondido em 19 de julho de 2024 às 17:45
Hi RMoperacional,
Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, If you'd like to recover deleted submissions from a deleted form. You must first restore that form in your trash. Let me show you how:
- On your My Forms page, select Trash on the left.
- Hover on the deleted form and click Restore.
Return to All Forms on the left, and you should see the restored form. Then you must click on it to go to the form's submission table and recover the deleted submissions. Let me walk you through it:
1. Go to My Forms and select the form that was restored.
2. Select Submissions at the top to open Jotform Tables.
3. In Jotform Tables, Open the main tab’s menu in the upper-left corner.
4. Select Trashed entries.
5. In the Trash panel, choose the entries to recover.
6.Select Restore.
Please note that deleted forms will be permanently removed after 30 days in the trash. Also, deleted submissions will be kept in the trash entries folder for 30 days before they are completely removed. If you can't find the form or the deleted deleted submissions in the trash. Unfortunately, there is no way of recovering them.We also have a guide about How to Restore Deleted Submissions in Jotform Tables that you can check out.
Let us know if you have any other questions.