Conta Suspensa: Coleta de senhas

Não sei o que aconteceu que minha conta está suspensa. Podem me ajudar?

Hi Carlos,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account was suspended because you’ve got a form named Formulário de Briefing - Valour that’s breaking our Terms of Use by collecting login credentials.

If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Dear Jotform Support,
My name is Rafael aldeia, and I represent the marketing agency Valour, CNPJ 27.463.535/0001-55. I am writing to request the reinstatement of my Jotform account, which was recently suspended due to allegations of phishing.
I would like to clarify that the data collection conducted through our account's forms is an essential part of our marketing services, all of which are duly authorized by our clients. We operate ethically and responsibly, and all data collected is done with the explicit consent of our clients, based on signed contracts that clearly outline the use of this information.
The suspension of our account directly impacts our work and the provision of services to our clients, jeopardizing the continuity of our ongoing projects. We reiterate our commitment to transparency and compliance with privacy policies and data usage guidelines.
We are available to provide any additional documentation that may be necessary to prove the legitimacy of our activities and the consent of our clients. We appreciate your understanding and kindly request the reactivation of our account so that we can continue our work efficiently and in accordance with Jotform's established guidelines.
Sincerely,
Carlos Rafael Ladeia
CEO
Valour Marketing
CNPJ: 27.463.535/0001-55
vempravalour@gmail.com
55 38 99821-1003
...

Olá Carlos,

Infelizmente, qualquer tipo de coleta de senhas e dados de acesso a outras plataformas é contra nossa Política de Privacidade. Não conseguimos permitir este tipo de informação sendo coletada mesmo com comprovação de vossa idoneidade, já que não podemos abrir exceções neste sentido. Com isso, para desbloquear sua conta, podemos remover os campos onde pede senha/login?

Após sua confirmação, ficaremos felizes em restaurar sua conta.

Ficamos em vosso aguardo.

Sim, pode remover os campos.
Carlos Rafael Ladeia de Oliveira
Diretor
Valour Marketing Digital
38998211003
vempravalour@gmail.com
http://www.vempravalour.com.br
Rua Paulino Mendes Lima, 47 - Sala 201 - Eunápolis / Bahia
...

Olá Carlos,

Me permita levar seu caso ao time competente.

Agradecemos sua paciência.

Olá Carlos,

A suspensão foi removida de sua conta.

Ficamos a sua disposição.