Suspended Account

  • Gabriel
    Perguntado em 16 de julho de 2024 às 17:48

    Boa noite!!!

    Estou fazendo um curso e estou aprendendo a mexer com o Jotform, fiz minha conta ontem fui entra agora esta suspensa oque aconteceu preciso dela ..

  • Anna Jotform Support
    Respondido em 16 de julho de 2024 às 18:21

    Hi Gabriel,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named "Tesla" that was flagged as offering a fake service/job application scam. We understand this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    I’ve deleted the offending form and reactivated your account. You should be able to log in now. You can create the form again after changing your account email address to a corporate one.

    Reach out again if you need any other help.

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