UPGRADE DE CONTA

Boa noite, estou tentando fazer o UPGRADE da minha conta para prata, chega na parte de pagamento, eu já coloquei inúmeros cartões ambos com saldo, com crédito disponível, e aparece que o cartão não tem fundo, acredito que seja um BUG do sistema de vocês, porque não tem a opção mais utilizada atualmente que é o PIX?

coloco débito e dá o mesmo problema

preciso desse UPGRADE urgente, aguardo o retorno de vocês!

Hi Caroline,

Thanks for reaching out to Jotform Support. When I checked our system, I saw that your account had been suspended, so I reactivated it. Please try the following troubleshooting:

1. Clear Your Browser's Cache and Cookies.
2. Use a different browser or a different device.

Give it a try and let us know how it goes.

Olá, continuo tendo o mesmo problema no pagamento! Já limpei Cook já fui em
navegadores diferentes e continuo não conseguindo fazer o upgrade da minha
conta!
Em seg., 15 de jul. de 2024 às 22:00, Jotform <noreply>
escreveu:
</noreply>...

Hello Consultoriacarolinemello,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, please give me some time to forward this issue to the relevant team for review. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding, we appreciate it.

Hello Consultoriacarolinemello,

The reason you're having issues upgrading your Jotform account is that your bank reports that the payment you made for your upgrade is fraudulent, hence your Jotform account has been suspended from our end. 

Your account has now been reinstated. Before attempting to upgrade, please contact your bank and inform them that the amount withdrawn by Jotform is a valid charge for your upgrade attempt. 

Reach out again if there’s anything else we can help you with.

Eu já informei ao banco sobre o pagamento, o banco autoriza e mesmo assim
não vai, preciso que a conta seja reativada
Em ter., 16 de jul. de 2024 às 07:28, Jotform <noreply>
escreveu:
</noreply>...

Hi Consultoriacarolinemello,

After checking the record, I saw that you were trying to pay with another credit card yet it's fraudulent again. Could you please try another card to contact the bank for clarification before making another payment attempt? For now, I've reactivated your account.

Reach out agian if you need any other help.