Problemas de Fluxo de Aprovação

Olá pessoal, boa tarde. Tudo bem?

Estamos com um problema onde o fluxo de aprovação é encerrado prematuramente com status "Aprovado" antes de todos os aprovadores terem sido acionados. O problema acontece antes do elemento 'Ramo condicional', conforme imagem abaixo:

Poderiam verificar?

Atualmente o fluxo de aprovações envolve ao menos cinco aprovadores.

Hi rca_administracao,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your form's Approval Flow and it is not set to automatically approve. See screenshot below:

Rest assured, we’ll find a solution for this. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Olá Paul, bom dia!

Não consigo demostrar o problema, conforme solicitado, por se tratar de um erro na conclusão do fluxo. Como informado, o fluxo de aprovação é encerrado prematuramente com status "Aprovado" antes de todos os aprovadores terem sido acionados.

O problema acontece antes do elemento 'Ramo condicional', conforme imagem abaixo:
Como você mesmo demonstra, o meu aprovador 'Análise Socioeconômica (Lilia)' não está configurado para finalizar a tarefa automaticamente e tão pouco é a última etapa do fluxo criado. Mas, conforme imagem abaixo, o fluxo é finalizado após a aprovação:

No meu fluxo, ela ainda iria para mais duas aprovações, para caso de outras aprovações. Poderiam verificar?

Hi rca_administracao,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Reymae,

Thank you very much. I await your return.

Hi rca_administracao,

When I cloned and tested your form, everything worked the way it was supposed to. The email was sent to the respective recipient according to the condition set. Take a look at the screenshots below to see my results:

This email was sent after the approver Análise Socioeconômica (Lilia) approved the email, which means that the approval flow does not end on Socioeconomic Analysis (Lilia) approval.

You can try to remove the email recipient and add them back again. Likewise, you can also check the email delivery status of your form on the account history page. Let me show you how:

1. In your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Select the History tab, select Emails for the action filter and update the date filter.

Reach out again if there’s anything else we can help you with.

Hi Reymae,

I have re-entered the email addresses of the approvers for the next stage as instructed. However, the workflow has once again stalled at the same step after the previous approval and is not proceeding further.

I have checked the history, as shown in the image below, and as you can see, no email was sent.


Could you please verify the approver I am requesting for the workflow, named Fábio Tarikian - Socioeconomic Analysis - Coordination?


Olá Reymae,

Digitei novamente os endereços de e-mail dos aprovadores para a próxima etapa, conforme as instruções. No entanto, o fluxo de trabalho parou novamente na mesma etapa após a aprovação anterior e não prossegue.

(Anexo 1)

Verifiquei o histórico, conforme mostra a imagem abaixo, e como vocês podem ver, nenhum email foi enviado.

(Anexo 2)

Você poderia verificar o aprovador que estou solicitando para o fluxo de trabalho, chamado Fábio Tarikian - Análise Socioeconômica - Coordenação?

Hi rca_administracao,

I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the approval stops at “Análise Socioeconômica (Lilia)” for these Conditional branches:

It's really easy to fix it by changing the IF of the Condition from All to Any. Let me show you how:

1. In Approval Flows, select the Conditional Branch Block.
2. Click the Gear Icon to see all the branches.

3. Hover your mouse on the Conditional Branch and click the Pencil Icon.

4. Change the IF Condition to Any and select the Save Button. That's it.

Doing this, the Approval Flow will continue for all branches you have.

Give it a try and reach out again if you have any other questions.

Hi Reymae,

I would like to thank you for your support on the previous issue. I managed to make the change as instructed, and the workflow responded perfectly. Thank you so much for your patience and support since the beginning.

Gostaria de agradecer seu apoio na questão anterior. Consegui fazer a alteração conforme as instruções e o fluxo de trabalho respondeu perfeitamente. Muito obrigado pela paciência e apoio desde o início.