Não consigo aceder à minha conta Jotform e aos formulários devido à suspensão da conta

  • Lucas Henrique
    Perguntado em 14 de julho de 2024 às 21:17

    Boa noite!

    Estou tendo problema de acesso a minha conta onde esta dando erro de Pishing. O app e formulário estava funcionando normalmente, porem agora esta com este erro.

    Ontem inclusive tinha ocorrido este mesmo erro, porem sua equipe verificou que não tinha nada de errado e voltado o acesso

    Por gentileza , verifica esta situação por favor.


    att.


  • Mary Eden Jotform Support
    Respondido em 14 de julho de 2024 às 23:29

    Hello Lucas,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I already forwarded this issue to the Relevant team for review, once we hear back from them, we will update you on this thread.

    We appreciate your patience and understanding while we look into this.


  • Lucas
    Respondido em 15 de julho de 2024 às 05:31

    OK! Thank you in advance for your attention. I'm waiting to reestablish access to my account. I'm doing a project to present your website to the company I work for today, I liked the ease of using your app

  • lucashenriquepedro
    Respondido em 15 de julho de 2024 às 10:45
    Ok.
    Só preciso que o acesso seja liberado novamente por gentileza.
    Att
    Lucas Henrique
    Em seg., 15 de jul. de 2024 00:29, Jotform <noreply> escreveu:
    </noreply>...
  • Mary Eden Jotform Support
    Respondido em 15 de julho de 2024 às 10:51

    Hello Lucas,

    We haven't heard any updates from the Relevant Team yet. We’ll let you know as soon as there’s an update.

    Thanks for your patience and understanding, we appreciate it.

  • Mary Eden Jotform Support
    Respondido em 15 de julho de 2024 às 21:49

    Hello Lucas,

    Please note that your account has been reinstated so you should log in now without getting any issues.  If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Keep us updated and let us know if you need any more help.