Erro no anexo de imagem no formulário

  • processosinternetway
    Perguntado em 11 de julho de 2024 às 09:32

    Após o anexo da imagem dentro do campo "Anexar Evidência" no envio do formulário apresenta um erro que está na imagem abaixo anexada.

  • Devemer_S Jotform Support
    Respondido em 11 de julho de 2024 às 11:43

    Hi processosinternetway,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I believe you're referring to the LAUDO TÉCNICO DE COBERTURA DE SINAL form, correct? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Erro no anexo de imagem no formulário  Image 1 Screenshot 20

    I've cleared out the cache of your forms to fix some minor bugs. Can you try again and see how it goes? If the issue persists, can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that. Also, is the same issue happening no matter what image you try to attach to the evidence field?

    Keep us updated and let us know if you need any more help.