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pagamento foi cobrado sem consentimento, sendo assim o valor deve ser estornado.

Hi servidorsessaude,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, since Jotform's subscriptions are set to auto-renew, charges can sometimes occur if the subscription isn't canceled before the renewal date. I see that you have already canceled your subscription, which means your account will downgrade to the Starter (Free) plan at the end of the billing cycle, and there will be no more automatic charges.

To request a refund for the latest payment, open this link and complete the form. After reviewing your request, you'll receive an email from our team member. 

Reach out again if you need any other help.