Annual to monthly subscription refund request

Olá boa noite,

solicitei o plano mensal, e veio cobrando anual,

preciso urgente do estorno!

Hi contatogigiflores,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, since you are switching from an annual to a monthly subscription and want a refund, you can fill out our refund request form here. You can also check out our guide on how to request a refund from Jotform.

Give it a try and let us know if you have any other questions.

Eu já fiz o reembolso, e já fiz tudo isso, inclusive meu plano ja mudou mas minha operadora nao recebeu de voces o reembolso

Hi contatogigiflores,

I checked your account and I see that the payment was made beyond our 30-day refund policy. In this case, the closing balance can only be used as a credit for your future invoices and we are unable to process a refund.

Let us know if there's anything else we can help.

Hello, I subscribed to the annual plan without knowing that it charged in dollars, and seeing that I did not want to pay this cost I canceled the annual plan, and leaving only the monthly plan. I received the cancellation letter advising me of the refund of the difference in value. However, my bank does not recognize this chargeback. I look forward to getting back to you.

Olá Gigi,

Pedi ao meu financeiro para avaliar seu caso e assim que tivermos uma resposta, lhe informaremos de imediato.

Agradecemos sua paciência.

Aguardo, o pagamento do meu cartão já é amanhã e não tenho como fazer esse pagamento! Por isso fiz a mudança.

Hi Gigi,

My colleague has already forwarded your question to our Billing Team. Once we receive an update from them, we will circle back to this thread to let you know.

In the meantime, reach out again if you need any other help.

Olá Gigi,

Fizemos o estorno de 211 USD de seu último pagamento conosco. O valor deve chegar a sua conta entre 7-10 dias úteis. Você pode verificar a invoice do reembolso aqui.

Informe-nos se houver mais alguma coisa em que possamos ajudá-lo.