Account reached upload space limit of a free account

Não estou conseguindo fazer o cadastro!

Hi Roberto,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and I confirmed that you've reached your upload space limit. The upload space limit refers to the files uploaded by the users. If the user uploads a file to your form, then the size of the uploaded file will be counted in your upload space. For our Starter free account, you are allowed a maximum of 100MB of upload space. If you have deleted the submission, it will go to the trash. We need to delete it permanently to free up some space. It's easy to do. Let me walk you through it:

1. Click the main tab’s vertical ellipsis icon.
2. Select the Trashed entries option.

3. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click the Delete Forever button.

5. Finally, click Delete in the confirmation window to purge the marked entries.

Give it a try and let us know if there's anything else we can help you with.