Faturamento: Reembolso pelo tempo não utilizado da assinatura anterior.

Boa noite

fiz uma renovação da assinatura com 50% de desconto

Porem já tinha uma assinatura ativa até setembro de 2024.
e agora, com essa renovacao, perdi esse periodo restante?

Gostaria que esse periodo de assinatura só se iniciasse em setembro/2024 quando a atual assinatura se encerra

Hi Roberta,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I forwarded this to the Billing Team to get their help. If there are any updates, we’ll circle back to this thread and let you know.

In the meantime, let us know if you have any other questions.

Hi Roberta,

Thanks for patiently waiting, we appreciate it. I just heard back from the Billing team informing me that they've refunded the unused time of your previous subscription. You can confirm that from this invoice.

Let us know if there's anything else we can help you with.