Como reativar nossa conta?

Boa tarde. Nós pedimos senhas de APi pois somos um sistema de integração, e precisamos desses dados para conseguir fazer a mesma. No "sistema hubsoft" por exemplo, usamos "username password" criada pelo nosso cliente para consumir seus dados sistêmicos para realizar a integração

Hi Kailany,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Can you send me the link to your form, so I can take a look at it for you? Rest assured, we’ll find a solution for this. Can you also share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

https://form.jotform.com/241818885272063 

Esse é o único formulário que ainda temos acesso.the form that caused the problem because it had the fields: "user" and "password" that our client creates to start an integration with his system

Hi Kailany,

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Integração - HUBSOFT that’s breaking our Terms of Use by collecting login credentials.

I've deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

I was banned again

As explained previously, I need there to be a password field within my form, as this information is necessary so that we can integrate with hubsoft

Hi Kailany,

Unfortunately, it's against Jotform's Terms of Use to collect login credentials. If you add a password field to your form, it will be flagged as a phishing form and your account will be suspended. Let us know if you wish to delete the offending fields and reactivate your account.

Once we hear back from you, we'll be able to help you with this.

Sure! Can you please delete this fields?

Hi Kailany,

I have deleted the Password field from the form and reactivated your account. You should now be able to login and use your forms again.

Reach out again if you have any other questions.