Não foi possível enviar o formulário

  • lauraoliveira1222
    Perguntado em 1 de julho de 2024 às 12:59

    Olá, fiz meu formulário, mas não estão conseguindo enviar. Quando a pessoa preenche o formulário e clica o botão "Enviar" fica com a mensagem " por favor aguarde" mas não envia.

  • Victorino_S Jotform Support
    Respondido em 1 de julho de 2024 às 13:19

    Hi Maria,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your form 241803835066659 and it appears that you have not yet connected your Mollie account in the Mollie Integration. Check out my screenshot below:

    Não foi possível enviar o formulário Image 1 Screenshot 30

    Please connect your Mollie account to the integration and successfully submit the form. You can set the Mode to Test Mode to send test submissions in the form. Here's how to connect it:

    • Select the Payment field and click on the Wand icon.
    • Click on the Connect button and enter your Mollie credentials.
    • Once connected, click on the Continue button to proceed.

    Não foi possível enviar o formulário Image 2 Screenshot 41

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Let us know if you need any more help.