Atualização sobre o Total de Envios.

Prezados, bom dia!

Realizei o backup dos meus formulários, para poder atualizar o total de envios, porém o mesmo permanece desatualizado.

Poderiam me auxiliar com o ocorrido?

Obrigado,

Rodrigo Galhardo

Hi numesintercambio,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked your total of submissions it is still 493 out of 500. If you have deleted the submission already, you need to purge the submissions to clear up total submission space because deleted submissions will still be on the system for 30 days. You can permanently delete the trashed entries on your own. Let me show you how to purge them:

1. In Tables, click the main tab's vertical ellipsis icon.

2. Select the Trashed entries option.

3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click the Delete Forever button.

5. Finally, click Delete in the confirmation window to purge the marked entries.

Give it a try and let us know if you need any other help.