Remove email address from Bounce List

  • LetraEsprita
    Perguntado em 28 de junho de 2024 às 09:34

    Muita paz,

    Desde a quarta-feira (26/06) que as inscrições não estão sendo encaminhadas para o e-mail cadastrado que é formulario@letraespirita.com.br

    Seja FELIZ
    Valter

  • Christopher Jotform Support
    Respondido em 28 de junho de 2024 às 09:36

    Hi LetraEsprita,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I have removed your email address from our Bounce List. To prevent your email address from getting listed on our Bounce List, please reach out to your email service provider and request them to whitelist Jotform's IP addresses and Domains provided on this page.

    Give it a try and let us know how it goes.

  • LetraEsprita
    Respondido em 28 de junho de 2024 às 09:49

    O e-mail não está em lista de rejeição.
    Até na quarta-feira estava tudo normal.

    Por favor, verifique se não é uma inconsistência na plataforma

  • LetraEsprita
    Respondido em 28 de junho de 2024 às 09:56

    Fiz um teste agora e voltou ao normal.
    Agradeço a sua atenção


    Saúde, Paz e Prosperidade
    Valter

  • Christopher Jotform Support
    Respondido em 28 de junho de 2024 às 10:04

    Hi LetraEsprita,

    There are multiple reasons on why your email address was listed on the Bounce List, such as non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist, which is why I have suggested reaching out to your email service provider and request them to whitelist Jotform's IP addresses and Domains provided on this page.

    Let us know if there’s anything else we can help you with.