Cancelar o plano anual e mudar para mensal

Preciso estornar o pagamento anual e passar para pagamento mensal

Hi Ideal_English,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, If you switch from a yearly plan to a monthly plan, your yearly plan will be canceled. The remaining time on your yearly plan will be prorated and credited toward the cost of your new monthly plan. Any remaining amount will be added to your account as a credit balance. You can request a refund for this balance, or it can be used to pay for the renewal of your new plan.

It's really easy to switch your plan to a monthly basis. Let me show you how to do it:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

2. Under the Billing tab, click on Change Plan.

3. Toggle the Payment Method to the Monthly position, then select the plan you want to upgrade your account subscription to.

4. There will be a pop-up window with some extra information about the upgrade. Please follow those instructions to continue upgrading your plan.

That's it. You can also check out our guide about how to upgrade your account.

Let us know if you need any more help.

I chaged now, but i nedd refund

Can you help me ?

Hi Ideal_English,

Sure, let me help you with the account balance refund. I'll reach out to the Relevant Team right now. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Ideal_English,

I just got an update from the relevant team. To process your refund, open this link and fill out the form. Our team will review the refund request and will update you via email.

Reach out again if you need any other help.