Cancele o plano e reembolse o último pagamento.

Gostaria de solicitar o extorno da cobrança realizada esse ano! Não utilizo mais o plano bronze

Muito obrigado!

Hi CEZARMAX,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, As you requested, I have canceled your subscription promptly in order to proceed with the refund of your latest payment. Please note that the refund amount will reflect back to your account within 5-7 business days.

Also, keep in mind that you are in the Legacy pricing which is why the pricing on your account is cheaper compared to the regular pricing in our Pricing Page. Since your plan is canceled, you will not be able to return to your legacy pricing if you decide to upgrade again in the future.

Reach out again if you need any other help.