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Hi Easyaccesstecnologia,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portueguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your question,The relevant team is aware of the issue and they are currently working on it. We'll let you know as soon as any update. 

Thanks for your patience. Let us know if there's anything else we can help you with.

Hi easyaccesstecnologia,

Our developers informed us that the issue is resolved. Can you go ahead and check again to confirm?

Keep us updated, and let us know if you need any more help.