Problemas para acessar minha conta

  • denisebatistadeoliveira
    Perguntado em 21 de junho de 2024 às 14:38

    Estou com dificuldade de acessar o meu login, já alterei a senha. Porém não recebo o código de autenticação no e-mail.

  • Bilal Jotform Support
    Respondido em 21 de junho de 2024 às 14:45

    Hi Denise, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your questions. Can you explain a bit more about the issue you're facing logging in your account. Can you take a screenshot of what's happening and share it with our Support Forum so that I can have a better idea of what's going on and help you with this? This guide will show you how to do that.

    After we hear back from you, we'll be able to move forward with this.