Duvida sobre o plano contratado

Boa noite!!!

Tentando acessar a tela de configurações do Jotform, equivocadamente clique em um botão que apareceu, e aparentemente deu a entender que o botão alterava o pacote já contratado deste 2016. Informo clique nesta opção equivocadamente nesta opção e não tive interesse em alterar nosso plano, sendo assim gostaria de confirmar com vocês se não houve alteração do plano?

Fico a disposição para qualquer outro esclarecimento.

Hi sescsaopaulo,

Thank you for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. I can confirm that the account is still on a Gold plan and that it did not change. Your renewal date is on July 15, 2024.

Let us know if there’s anything else we can help you with. 

Obrigado pelo retorno Mafe_M,

Sim, confirmo que continuamos com o plano ouro e que renovaremos 15/07/2024.

Atenciosamente

Fernando Neto

Hi sescsaopaulo,

Yes, that is right. No changes were made on your account, and renewal will push through on that date.

Let us know if there’s anything else we can help you with.