Dúvidas sobre o envio que fiz

Gostaria de saber como prosseguir…

Assinei um contrato de uma criadora de identidade visual - Mahali Design - no dia 09/05/2024 que fez e enviou o contrato por meio da plataforma de vocês.

Porém, já se passou quase um mês da data de entrega prevista em contrato do serviço e não tenho mais nenhum retorno da CONTRATADA.

Gostaria de obter o contrato assinado por mim, pois acredito que isso esteja apenas com a pessoa contratada, já que não recebi nenhum email com o retorno de vocês.

Preciso da cópia do contrato assinado, para tomar as medidas possíveis para o estorno do valor investido.

Hi Isabella,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

 Please note that Jotform is an online form builder used by our customers to collect data from their responders. If you have filled out a form created through Jotform, and have questions about it, it is important to get in touch with the form owner to discuss the status of your submission. They would be best equipped to assist you with your question.

Let us know if you have any other questions.

Hi Raymond

But the problem I'm having is precisely this: the form owner is no longer responding to me.

Is there any other way to get a signed copy of the contract? Because when it was signed, your platform didn't even send me an email notifying me about the signature.

Hi Isabella,

Unfortunately, we're not involved in processing the data collected with our forms. The only option to inquire about your submission is to reach out to the form owner or the organization that they belong to. Thank you for your understanding.

Let us know if you have any other questions.

Unfortunately, I’ve been dealing with the same problem. It’s been nearly a month since the last time she responded me.

Hi Paula,

Thanks for reaching us back. Please note that to comply with our Terms of Use, we need the authorization of the Form/Account owner before we share any information from the account, so please continue to wait for their response.

If you have questions, please let us know.