conta bloqueada overr quota

ola boa tarde

minha conta esta bloqueada por cota excedente porem ja limpamos os anexos para diminuir liberar espaco e a conta continua bloqueada

poderia liberar?

Hi financeiroevtandaracaixeta,

Thank you for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. The account is already within the limits. I have recalculated account limits and cleared form cache to refresh the form. The forms are now accessible. Please go ahead and login to your account one more time.

Reach out again if you have any other questions.

thank you so much for your attention.

my bests