Não estou conseguindo pagar o upgrade de plano, alguém pode me ajudar.

Aparece "Não podemos cobrar sua forma de pagamento atual". Preciso renovar o plano e aproveitar o desconto oferecido para um upgrade de categoria, meu plano vence amanha

Hi checklistjpolimentos,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now getting back to your question, I've gone ahead and reached out to our relevant team about your request. As soon as we hear back from them, we'll update you on this thread.

Thanks for your patience, we appreciate it.

Hi checklistjpolimentos,

I've heard back from our relevant team. Renewal is at a standard price, and in order for you to take advantage of the 50% promotional offer, you may cancel your ongoing subscription and re-upgrade to Bronze plan. I'll walk you through setting that up:

• Canceling or Downgrading subscription. Note, after canceling your subscription, your account will remain in the Bronze plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and will no longer be billed.

1. Log in to your Jotform account, then go to Billing.
2. On the Billing page, select Change Plan.
   
3. Select the Starter (Free) plan, then follow the instructions on your screen.
   
   If your subscription is paid for via PayPal, you might also need to cancel it in you PayPal account. See How to Cancel Your PayPal Subscription for more information.
   

• To upgrade from the free plan, follow these steps:

1. Click the Pricing link in the navigation menu.
   
2. On the Pricing page, you can see the features for each plan. Choose and click the plan you want.
   
3. Below is an example of the Bronze plan. In the popup, select an option from the following.
   

• Payment Schedule - You can choose Monthly or Yearly. Choose yearly to get the promotion.
• Payment Method - You can pay by Credit/Debit Card or PayPal.

4. Check the I agree to the Terms of Service checkbox.

5. Click the Continue button.

That's it. Let us know if there’s anything else we can help you with.

Mark Alan, caso eu volte para o plano Starter eu não vou perder a promoção de 50% pra o plano Silver ?
Além disso, queria saber se voltando para o plano Starter eu não vou perder os formulários que eu tenho, já que nesse plano tem um limite de 5 formulários e hoje eu possuo 9 em minha conta

Hi checklistjpolimentos,

Changing your plan to Starter and upgrading it to Silver Yearly plan today you won't lose the 50% promotion. Your forms and submission data will be kept intact during this process.

Give it a try and let us know if you have any other questions.