Formulario com campos que não aparecem

  • pilotoead
    Perguntado em 10 de junho de 2024 às 16:17

    estou tendo um problema que os campos não aparecem na minha tabela, sendo que ja entrei em aba anonima, zerei o cache e cookies, as vezes baixando o pdf das informações elas aparecem, porem as vezes não.

    Precisava de urgencia na verificação pois não tenho nem como retroceder a versão do formulario que funcionava corretamente.

  • Gaud Jotform Support
    Respondido em 10 de junho de 2024 às 17:09

    Hi Pilotead,

    Thanks for reaching out to Jotform Support. Our Portuguese support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But it might take a while until they're available again.

    Now, coming back to your question, I've cleared your form caches, Can you please share the form URL in question and let us know which fields are not visible on your PDF so we can check? If you have recently updated your form fields, can you please create a new PDF document in the PDF editor and attach it to your Notification email? That way, you have an updated PDF.

    1. Open your form in the PDF Editor.
    2. Click on the + New PDF option from the blue navigation bar.
    3. Click on the three vertical dots to open the options on the newly created PDF document.
    4. Select Rename and enter the new name. That's it.

    Formulario com campos que não aparecem Image 1 Screenshot 20

    Once we hear back from you, we'll be able to help you with this.