Dealing with Account Suspension

favor verificar minha conta

Hi Gustavo,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Não tenho problema em ser inglês

conseguiu verificar minha solicitação ? preciso da minha conta novamente

Hi Gustavo,

When I checked the account associated with gust******es@gmail.com, I saw that there is no suspension, and our team has already taken care of it.

Let us know if you need any other help.

ainda continua suspensa

Hi Gustavo,

I reactivated your account once more. Can you please check it again?

Let us know if there's anything else we can help you with.

Could you tell me what I did wrong? not to do it again

Hi Gustavo,

Your account is being suspended because to your Recepção de Voluntários PREMIUM Form. I suggest removing and replacing the image in the form because our Anti-Phishing system detects it as a possible clickbait. 

Reach out again if you have any other questions.

I thought it could be that, I just deleted it and I'm messing around, let's see if there are any errors. I think it's strange because it's an image with a link only

thanks for supportng

Hi Gustavo,

That could be why your account is being suspended. However, please let us know if the account has been suspended again so that we can do further investigations.

In the meantime, let us know if you have any other questions.