Meus formulários incorporados não aparecem mais no meu site

  • bancapre
    Perguntado em 6 de junho de 2024 às 09:33

    tenho 3 formulários incorporados no site www.bancaprevidenciaria.com.br e os mesmos não aparecem mais

  • Shirized Jotform Support
    Respondido em 6 de junho de 2024 às 09:40

    Hi Francisco,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I went ahead and checked your account, and shows that you already exceeded your Upload Space limit. This might be the reason why the embedded forms disappeared. I checked your forms, and it seems that you have already deleted your submissions, but keep in mind that, deleting the submission data will be stored in the Trashed Entries for 30 days, and they will take up some space in your Upload Space limit. You'll have to purge it from there to be completely removed from our server. Please make sure to download your submissions first to serve as your backup. Let me show you how to do it:

    1. Go to the Jotforms Table.
    2. Open the main tab’s menu using the three-dot icon next to it.
    3. Select Trashed entries from the menu.

    Upload Space limit not updating: Deleted Trashed Entries Image 1 Screenshot 0 Screenshot 10 Screenshot 10 Screenshot 10 Screenshot 10

    4. In the Trash pane on the right, choose the submissions to delete, then select Delete Forever.

    5. Finally, select Delete in the confirmation dialog.

    Upload Space limit not updating: Deleted Trashed Entries Image 2 Screenshot 1 Screenshot 21 Screenshot 21 Screenshot 21 Screenshot 21

    You might also want to check out this guide How to Delete Form Submission Data for more information.

    Give it a try and let us know how it goes.