Cancelar assinatura

O plano que assinei mensalmente foi renovado sem minha intenção e autorização. Gostaria de cancelar a compra realizada hoje, dia 5 de junho e receber o extorno do valor debitado em meu cartão de credito.

Contratei o plano mensal pois teria uso do site apenas por um mês e não tenho vontade de continuar seu uso

Aguardo retorno

Hi casacameloarte,

Thanks for reaching out to Jotform Support.  Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, as requested, I have successfully canceled your subscription and downgraded it back to the Starter plan. As for your refund, please expect it to reflect on your account within 5-7 business days. In addition, since you have downgraded to the Starter plan, this reduced your Upload Space limit, which results in you exceeding it. No worries, to free up some space, you can delete some of your submissions to clear up some space. Here's how:

1. Go to My Forms page.
2. Select the form with the submissions you want to delete.
3. Click the Submissions button at the top of the page to open your Submissions Tables.

4. In the Submissions Table, select any or all of your entries, click on Delete, then select Move to Trash.

Now, If you wish to permanently delete all of your trashed entries and clear up your Upload Storage:

1. Click on the Three dots icon in the upper left corner of the page, then select Trashed Entries.
2. In the Trashed Entries panel, click on the Select All button, choose the Delete Forever button, then select Delete.

I would suggest downloading your Submission data to serve as your backup before you delete them since once they are purged, there is no option to recover them. Here's how:

• On your My Tables page, next to the form with the submissions you want to see, click on View Table.

• Hover your mouse over the Download All button on the right side of the page. 
• Now, choose CSV, Excel, or PDF format and download your data.

You might also want to check out these guides on How to Delete Form Submission Data and Understanding Your Account Usage and Limits.

Let us know if you need any other help.