Jotform Inbox: Set a custom subject when using the Reply button

Ao responder um email na caixa de envios, gostaria de padronizar o assunto do email, isso seria possível?

Hi embalagem_amicci,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, when you use the Reply button on the form's Inbox page, it will automatically use the name of the form as the Subject. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

Victorino, boa noite!

Obrigada pelo retorno!

Consegui personalizar o assunto criando um fluxo de aprovação:

Mas agora preciso adicionar um email personalizado (dependendo de quem responder o formulário, vou precisar acionar pessoas diferentes), isso seria possível?

Hi embalagem_amicci,

Can you explain a bit on the flow of your form? Do you want to send a specific email when a specific user fills your form? It is possible to use conditions in the approval flow to send a specific email element with specific recipients. Check out this sample screenshot of conditions in the approval:

You can check this guide on conditional branch in approval. After we hear back from you, we’ll have a better idea of what’s going on and how to help.