Solicitação para reativar formulários desativados

Boa tarde!!

Poderia desbloquear o meu formulario?

Hi DPSOS,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account has gone over the Upload Space limit of 100 MB. Keep in mind that the submission files in the submissions that are in the Trashed Entries folder still get counted against the Upload Space limit. I recommend clearing the submissions in the Trashed Entries folder to free up space. Let me walk you through how to do that:

1. Open the Submission Table.
2. Click the three dots beside the table name.
3. Select Trashed Entries from the menu.
4. Check the Select All checkbox.
5. Click on the Delete Forever button.
6. Click the Delete button on the modal.

Follow the same steps on all your forms, and your forms should be reinstated after purging the entries that are no longer needed once the used space goes lower than the 100 MB limit.

Give it a try, and let us know if you need any more help.

JÁ FIZ ISSO POREM NÃO VOLTA PARA O ENVIO

Hi DPSOS,

Thanks for getting back to us. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your forms and all five of your forms still have submissions in the Trashed Entries folder. Please follow my step-by-step guide I previously shared to clear the Trashed Entries folder to free up Upload Space, or at least lower it to below the 100 MB limit of a Starter (Free) plan.

Let us know if you need any more help.