Erro de formulário acima da cota

  • riosulcalcados
    Perguntado em 3 de junho de 2024 às 17:30

    Olá, alguns de nossos formulários não estão abrindo. Podem verificar?

    Segue um exemplo:

    https://form.jotform.com/220416017810645

  • Carlo Jotform Support
    Respondido em 3 de junho de 2024 às 18:12

    Hi riosulcalcados,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account, and everything is within the limits. Thus, I've cleared your form cache to refresh it, and that fixed the issue. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

    1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon.

    2. In the window that opens, click on Settings.

    Erro de formulário acima da cota Image 1 Screenshot 30

    3. In the Settings menu, scroll down to the bottom and click on Clear Cache. That's it, you're done.

    Erro de formulário acima da cota Image 2 Screenshot 41

    That's it! Give it a try and let us know if you need any other help.