Conta suspensa

Bom dia, estou com acesso bloqueado a plataforma, como podemos resolver ?

Hi Allan,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

Now, let me help you with your question. Your account was suspended because you’ve got a form named TecnoNet Broadband Internet Registration (Coroa/Arraial) that’s breaking our Terms of Use by collecting login credentials.

If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Entendi, OK pode prosseguir.

Hi Allan,

Thanks for getting back to us. I forwarded your request to our relevant team. I'll get back to you as soon as I have an update.

Hi Allan,

Thanks for your patience, we appreciate it. We've removed the offending field from your form. Your account is now reactivated and we've whitelisted your IP address. You should be able to log back in now.

Let us know if there’s anything else we can help you with.