meu acesso a plataforma esta bloqueado

  • Allan
    Perguntado em 2 de junho de 2024 às 09:38

    Bom dia, o meu acesso a plataforma esta bloqueado, gostaria de sabe o motivo.

  • Mary Jotform Support
    Respondido em 2 de junho de 2024 às 09:45

    Hi Allan,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked and see that your account was suspended for collecting passwords:

    meu acesso a plataforma esta bloqueado  Image 1 Screenshot 20

    Please note that gathering these types of data violates our Terms of Use. To reinstate the account, you need to agree to our Terms of Use and allow us to delete the offending field on your form.

    Once we hear back from you, we'll be able to help you with this.

  • Allan
    Respondido em 2 de junho de 2024 às 09:55

    Ok entediado, eu não sabia disso, pode excluir esse campo, obrigado.

  • Rose Jotform Support
    Respondido em 2 de junho de 2024 às 10:07

    Hi Allan,

    Thanks for getting back to us. I removed the offending fields and reactivated your account. You may try to log in now.

    Let us know if there’s anything else we can help you with.