Renovação de limite mensal

  • CheckList2bpm
    Perguntado em 1 de junho de 2024 às 08:49

    Bom dia meu fomulario está bloqueado, por ter atingido o limite de envio. Mas hj já são 1° de junho e ainda não

    Renovou o limite mensal.

  • Rose Jotform Support
    Respondido em 1 de junho de 2024 às 09:03

    Hi CheckList2bpm,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account and I see that the counter has reset. Your account is in good standing and your forms are also active. Can you please reload your account and forms to confirm?

    Give it a try and let us know if you need any help.

  • CheckList2bpm
    Respondido em 1 de junho de 2024 às 09:07

    Olá ainda continua bloqueado já reiniciei o formulário mas ainda está bloqueado.

  • Carrissa Jotform Support
    Respondido em 1 de junho de 2024 às 09:25

    Hi CheckList2bpm,

    Thanks for reaching out to Jotform Support. I'm sorry you're still having error on your form. I recalculated the limits on your account and confirmed that it's within the limit now. Please try to refresh your browser to see the changes.

    Give it a try and let us know if you need any other help.