Sem acesso à conta porque ela está suspensa

  • Claudio
    Perguntado em 29 de maio de 2024 às 12:31

    perdi o acesso a plataforma e agora não consigo acessar com meu gmail.

  • Arslan Jotform Support
    Respondido em 29 de maio de 2024 às 14:43

    Hi Claudio,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named Permição de adicionar colaborador no sistema, that’s breaking our Terms of Use by collecting login credentials.

    Sem acesso à conta porque ela está suspensa Image 1 Screenshot 20

    If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

    Once we hear back from you, we'll be able to move forward with this.

  • advidranno
    Respondido em 30 de maio de 2024 às 08:00
    Hi Arslan, thanks for reaching out, you're right but I had no idea this
    would violate jotfrom guidelines.
    I created a form and the purpose of this field (password) is just password
    suggestion, but now I understand how risky this can be, so I agree to
    delete the field that violates guidelines, and thanks again for being part
    of an amazing platform like jotfrom.
    Em qua., 29 de mai. de 2024 às 15:43, Jotform <noreply>
    escreveu:
    </noreply>...
  • Neil Jotform Support
    Respondido em 30 de maio de 2024 às 10:09

    Hi Claudio,

    Thanks for getting back to us, and we appreciate you complying with our terms. I went ahead and deleted the offending field and reactivated your account. You should be able to log in now.

    Reach out again if there’s anything else we can do for you.

  • advidranno
    Respondido em 30 de maio de 2024 às 10:25
    Hello Neil, thank you very much and sorry for the inconvenience.
    Em qui., 30 de mai. de 2024 às 11:09, Jotform <noreply>
    escreveu:
    </noreply>...