Refund Request

Eu ja tinha aberto um ticket onde eu dizia que não queria a assinatura naquele cartão, tive problemas aqui na cidade com a pessoa, pedi pra vocês fazer o extorno e não fizeram, agora combraram novamente, eu exijo extorno, não estou utilizando a plataforma agora nem nunca mais vou utilizar, peço pelo amor de deus que façam o extorno ou terei de procurar meios judiciais

Hi William,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we have forwarded this issue to our relevant team. Please give us more time to check on this.

We will get back to you as soon as possible, we appreciate your patience on this.

Hello William,

Thanks for your patience, we appreciate it. You can fill out our Refund Request form here and our relevant team will review it. You can also check out our guide on How to Request a Refund From Jotform for more information.

Let us know if you have any other questions.