Error Message when trying to access submissions in jotfrom app

Quando tento acessar as resposta de um formulario pelo aplicativo fica aparecendo a mensagem abaixo.

Testei por outro celular e funciona normamente.

Hi welenson,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, You can exit the app and see if you can then access the submissions. Can you please try and check it out?

Once we hear back from you, we'll be able to move forward with a solution.