NÃO LEMBRO A SENHA

NÃO LEMBRO A SENHA

Hi NELSON,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, may I know which account you are trying to do a password reset? If this email account is what you are referring, I can only see a guest account tied to it. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account.

You can use the same email address you did for your Guest account and use it to create a Starter account. To create a new account, you can go to this link. If you have a form URL of the form created on the account in question, please share it with us so we can locate the account.

Once we hear back from you, we'll be able to move forward with a solution.